Shipping policy
Article 1 - General
The SKUVEN team strives to ensure the availability of stocks. If however at the time of the passage of your order one of your articles is not available any more, we will contact you by e-mail in order to propose to you to choose a new article or simply to be refunded of the amount of this same article.
Article 2 - Shipping costs and countries concerned
SKUVEN delivers your order anywhere in the world.
The delivery costs are defined according to the delivery method chosen by the customer.
SKUVEN offers free shipping on all orders over 99 US dollars. Simply select the desired shipping method during the checkout process, and delivery will automatically be offered.
Article 3 - Returns
You can consult our conditions of return and refund.
Article 4 - Conditions and delivery time
We process your orders within 1 to 3 working days following the passage of these.
All our orders are shipped with a tracking number.
Important note, your order can be delivered in several packages and therefore be delivered with a few days of differences, this is quite normal and we obviously keep all tracking numbers if necessary.
Article 5 - Exceeding the delivery time
If after 30 working days you have not received your order, please let us know via our contact page. We will then do what is necessary to meet your expectations.
Article 6 - Duties and taxes
The sales tax is not applied to the prices of the items listed on our site because SKUVEN is a VAT-free company (VAT not applicable - Article 293 B of the CGI).
Article 7 - Import duties and taxes
Shipments may involve customs fees depending on the country of destination. These fees may vary depending on the value of your order, the limits of the country and other factors related to the product itself. The end customer is responsible for these charges. All fees are paid to the appropriate customs agency by the end customer.
Article 8 - Parcel lost in transit
In the event that your package is unfortunately lost in transit, we will offer you:
- Either a refund of your order;
- Or the sending by e-mail of a gift voucher for the amount of your initial order;
- Or the sending of a new complete order at our expense.
For more information you can consult our return and refund policy.
Article 9 - Cancellation
In the event that you wish to cancel, this will remain possible as long as the order has not been processed by our service. Please note that this remains your choice, the bank transaction fees will not be refunded.
Article 10 - SKUVEN customer service
For any additional request, do not hesitate to join us via our contact page. We remain at your service from Monday to Friday from 9am to 6pm.
SKUVEN TEAM