Refund policy
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer an exchange or refund.
The refund of your article is only valid in the following cases:
- The item received is not the one ordered;
- The item is not the size you ordered;
- The item is considered lost (i.e. after 30 working days and after investigation with the shipping department). If your order is delivered to you after reimbursement, we will ask you to honor your order in full.
We have taken care to make detailed size guides, so any request for refund or exchange for wrong size will unfortunately not be valid.
On simple request via our contact page you can ask us:
- Either the desire for a refund. You will then have to specify the reason of your request and send us photos of your received article. After a first study, you will be able to send back your article at your expenses to our address of returns which we will communicate to you.
- Either the wish of sending back a new article in conformity and that at our expense (subject to receiving by e-mail photos of the damaged or inadequate article and that the article to be ordered is in stock). If the item is totally unusable, you will not be asked to return the first item received. The delay will be the same as the one for the initial order.
If your order is considered lost, you may submit one of the two previous choices.
Important note, your order is shipped to the exact address you entered at the time of purchase. Therefore, SKUVEN is not responsible for the loss of your package in case of a typing error.
In order to be returned, your item must not have been worn, except for a simple fitting, and must not be torn, stained or smelly.
Do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all these steps and still have not received your refund, contact us via our dedicated page.
Discounted items (if any)
Only regular priced items are refundable. Unfortunately, discounted orders are not.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the original item ordered directly via email upon successful inspection of the returned item.
If the item was not marked as a gift at the time of purchase, or if the person who ordered the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the postal address dedicated to returns. Please do not hesitate to contact us for more information.
SKUVEN TEAM